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Customer ServiceShippingWITHIN THE 48 CONTIGUOUS UNITED STATES OUTSIDE THE 48 CONTIGUOUS UNITED STATES, CANADA AND OTHER AREAS Lead TimePlease allow 2 & 1/2 weeks from time of ordering until the product ships. Return PolicyOne of the obvious drawbacks from ordering online is that the product cannot be viewed in person. We have never had any returns due to the fact that they simply did not like the item—and we sell a lot of fireplace mantels nationwide. If you feel you must return your fireplace mantel, then you would be responsible for the shipping cost, and it must be received in re-sellable condition. We reserve the right to charge a re-stocking fee. Absolutely, no returns on custom orders. It is very important that you take correct measurements. Please contact us with any questions about this policy. DamagesWe make every effort possible to ensure that you receive your mantel without damage. Unfortunately, there are times when damages do occur. If your mantel or shelf should get damaged in shipping, please document the damage with the shipper and refuse the shipment. Then call Agee Woodworks immediately at 877-768-3678. Payment OptionsWe accept VISA or MasterCard. If you are not comfortable paying online, you may also call us directly at 877-768-3678 to place your order. MiscellaneousWe reserve the right to change any pricing or specification at any time.
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